Frequently Asked Questions
We get a lot of questions regarding our products, so hopefully, some of the answers below will be of use to you. If not please do get in touch and the team will be happy to assist.
Yes we do ship to European countries. Please select your country when purchasing your item(s). If the country you wish to have your item(s) shipped to is not shown, please email us at firstname.lastname@example.org.
Yes we are always more than happy to have items returned.
We always ask for items to be returned in the new condition that they were received, ie, no marks, or stains and packed as the item was when it was received.
The return address is below:
For your protection, we advise you to use a postage service that can track the package. For the avoidance of doubt ducksback® shall not be responsible for items lost or damaged whilst in transit.
Look out for the promotional code offer that will be coming soon! Once one is active you will be able to add the promo code when you check out.
Yes, if you email us at email@example.com and request an invoice, we can electronically send you an invoice.